Contact & Locations
CBL offers services through its global network of data recovery laboratories, offices and authorized partners. With data recovery facilities in over 12 countries, customers worldwide receive the same quick, professional, and cost-effective services from CBL. In the USA, CBL’s main data recovery facility is in Atlanta.
CBL Data Recovery Duluth
Main Laboratory Facility Phone: 1-678-417-9150 - Hours: Mon-Fri 9AM-5PM
3505 Koger Boulevard
Map & Details
The CBL Data Recovery Process
Step 1: Free Data Recovery Service Evaluation with Written Quote
Once your media is received at any of our state of the art facilities worldwide, it is immediately taken through a free, non-intrusive evaluation to determine the causes of data loss. Our experienced customer service staff will promptly notify you with the results, and provide a written quotation indicating the next steps of your hard drive, RAID array, tape drive, notebook, or other data recovery service before you incur any charges. Your authorization of the quotation is required for us to proceed with the full data recovery service. Evaluation fees may apply to emergency cases and assessments performed during holidays or off-hours. Please contact a CBL customer service representative for further information.
Timeframe: generally completed within 4-6 hours from the time your hard drive is received.
Step 2: Data Recovery Is Performed According To Evaluation Findings and Client Approval
Upon receipt of your approval, the data recovery process will proceed according to the evaluation assessment. All of our data recovery projects are performed in a fully secure laboratory environment. Furthermore, hard drives suffering from physical damage will be performed in an ISO-5 (Class 100) static-free clean room facility to ensure maximum drive efficiency.
Rush and Emergency Services: 24-48 hours
Standard Recovery Services: 3-5 Business Days
Step 3: Data Is Recovered and Placed In Quality Control for Authentication
Once fully recovered, your data is taken through a strict quality control procedure. This process will ensure that our data recovery team has recovered the files that you have identified as most important. The quality control team will also test additional file folders to ensure your recovered data is in useable condition.
Step 4: Recovered Data Is Packaged and Returned With Proper Loading Instructions
Once our quality control team has verified the authenticity of the recovered data, we will then take the necessary steps to properly package and return the data to you. In most cases your data will be returned on DVDs, however we do offer various destination media options such as External USB Hard Drives.
When shipping any type of media, and especially hard drives, it is extremely important that your media is packaged carefully to avoid any additional damage during shipment. Proper packaging will ensure a greater degree of recovery of your data. 3 easy steps will insure a safe delivery of your media to one of our facilities.
- If possible, wrap the media in an anti-static material.
- Pack the media in a box twice the size of the media, using foam, bubble or any anti-shock / vibration material. This is to ensure that the media does not move around in the package during shipment.
- CBL has North American facilities strategically located so that you can have close access to our expertise. Please ship to the location closest to you.